Return Policy and Delivery
RETURNS
You picked the wrong glasses, or did the item not meet your expectations? No problem – customer satisfaction is our number one priority. Upon reception of your order, you can return it within 30 days.
To make a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and it must include all the elements that came with it, such as the hard case and cleaning cloth, unused.
If a product you’ve received is defective, damaged, just let us know, and we will take care of you. Suppose our experts confirm that your item is defective or not the right product. In that case, you have the right to a refund without paying for the returning shipping costs. Please, act fast to request a return for faulty or incorrect goods.
REQUEST YOUR RETURN
To request a return, for any reason, please email us at sales@balancedream.com We require a receipt or proof of purchase to accompany your return.
Please, consider that you will be responsible for paying for the shipping costs for returning your item.
REFUNDS
Once your return is received, we will notify you that we have correctly received your returned item. We will send you a reimbursement within five days via the same payment method that you used for the purchase.
Delivery expenses are non-refundable.
Please note that Dream Balance reserves the right to assert claims for compensation should the returned items show traces of usage or damages. You can find further information on this in our terms and conditions.

DELIVERY
All orders are delivered within 3-5 business days. The weekdays from Monday to Friday are viewed as business days, except for ends of the week and open occasions. On the off chance that your order has not been gotten inside the referenced delivery times, please get in touch with us via telephone +1 (215) 764-6777 or email sales@balancedream.com.
Contact us
If you have any questions about our Return and Delivery Policy, please contact us:
By email: sales@balancedream.com
By phone number: +1 (215) 764-6777